imprint

Pretenoras is an intermediary platform where products from various suppliers are sold.

Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address can be found above in the imprint.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Why don't we have telephone customer service?

Establishing a telephone customer service requires permanent staff available by phone at all times. This means purchasing and/or renting an office and telephones. Without all these costs, we can offer you more competitive rates. Lisa is available every day of the week via our email address info@pretenoris.de. Lisa answers 99% of our emails within 24 hours. Lisa's passion and mission is to make and keep our customers as satisfied as possible, which is why she's happy to go the extra mile.